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Okay
  Public Ticket #1687572
Appearence
Closed

Comments

  • JOHN started the conversation

    Basic theme setup under Appearance tab on Desktop - the fields/options to change show some times but not others and the Contacts and Socials change fields have never shown up.

    Is there a widget to make a Call to Action box full width.  What about a LightBox?



  • [deleted] replied

    Hi,

    Please provide the wp-admin access. We will try to inspect problem on your site.

  •   JOHN replied privately
  • JOHN replied

    Max,

    I also need to add you as a user and need an email address.

    Do I need to add you as an administrator?

    Once I have that set I can send you the log in information and password.

  • [deleted] replied

    Can you deactivate Word Fence while we inspecting problem.

  •   JOHN replied privately
  • [deleted] replied

    I see next errors in browser console on your site:


    I suppose this error are generated by some 3rd-party plugin. Please try to deactivate plugins one by one and check theme options page.
  •   JOHN replied privately
  • [deleted] replied

    As I can see now theme options works correctly and error is missing.

    Some plugin contains colorpicker script. And it generates javascript error. Now I don't see this script in theme options page html code. But this script was in html code when plugins were active.

  • JOHN replied

    So should I add the plugins back one by one?

    Contacts and Socials tab is still not viewing.  Can you see this?

    I absolutely need to change or remove this information from the child default theme.

  • [deleted] replied

    I checked in firefox and chrome and didn't  see any problems in theme options on your site.

  • JOHN replied

    Thank you Max.

    I am using Chrome.

    Apparently I will not be using Contacts and Socials as this still is not showing on my side.

    If I run into anything else I will be sure to let you know.

    John

  •   JOHN replied privately
  • [deleted] replied

    Several factors affect this:

    1. The amount of content.
    2. Using of Page Builder plugin earlier.
    3. Used 3rd-party plugins
    .

    You can try to activate the theme on working site after making a backup. But we are not completely sure that everything will work correctly.