I using the vc gem modul carousel posts. Through the firefox doom explorer I can see that the correct content is loaded. But the preloader is loading without end and prevents to display the content. When I disable the preloader by css the content is still not visible. When I delete the preloader temporaly within the doom explorer the content gets visible. Is there any possibility to delete the preloader code from the vc gem modul carousel posts?
I can deactivate all plugins without solving the problem. When I deactivate the plugin js_composer the website is broken. When I deactivate the plugin thegem-elements I only see the shortcode-text.
Hi,
I using the vc gem modul carousel posts. Through the firefox doom explorer I can see that the correct content is loaded. But the preloader is loading without end and prevents to display the content. When I disable the preloader by css the content is still not visible. When I delete the preloader temporaly within the doom explorer the content gets visible. Is there any possibility to delete the preloader code from the vc gem modul carousel posts?
Thanks a lot
Sebastian
Hi,
There are console error on the page, pls. provide the wp-admin access, I'll check.
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Regards, Oliver
Can you temporally deactivate all the third-party plugins?
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I can deactivate all plugins without solving the problem. When I deactivate the plugin js_composer the website is broken. When I deactivate the plugin thegem-elements I only see the shortcode-text.
Hi,
Can you provide the FTP access?
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Regards, Oliver
What's the path to the site on the FTP?
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/root/htdocs/
Take a look, there are no root directory:
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Regards, Oliver
I see the WordPress install here:
/html/wordpress
But after I remove everything from the wp-config directory your site still working, so it's not this install..
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Can I update theme?
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I can't login now:
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It's very strange, but when I created 2 new items, it's working:
https://www.ecerep.com/test-gem-portfolioslider/
may be there were some problems during the saving, try to recreate portfolio items...
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Regards, Oliver