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  Public Ticket #1694504
Template failed
Closed

Comments

  • sahelnik started the conversation

    Hi,

    Every time trying to install a template, this happens: 

    Failed to download template

    Please let m know hot to install a template. 


    Thank you for assistance 

  •  7,095
    Oliver replied

    Hi,

    Where do you see this message?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • sahelnik replied

    In any page when I try to install a template . Pls check the attachment. 

    Thanks!

  •  7,095
    Oliver replied

    Hi,

    You try to use a premium feature, which is available only in a standalone license version of wpbakery page builder plugin. We have included wpbakery plugin in our theme as a bundled plugin under developer license. This means, that all features and functions are availbale for usage, except additional template libraries, which are part of the standalone premium wpbakery license. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • sahelnik replied

    Please let me know how to activate the licence? In my version, there is no product licence to activate.

    Thank you 

  •  7,095
    Oliver replied

    You need to purchase this plugin to use this templates. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver