I have just bought The Gem to bring some variety in the websites I build. I installed the theme locally (hence no URL above) and added the child theme to do my css changes.
As soon as I try to save a setting in Theme Options I receive an error message in my browser window: "The link you followed has expired". Also the colour picker does not work as expected in the Theme Options, as no colour can be selected and confirmed.
I deactivated the child theme and the full theme works fine in the Theme Options, so the child theme must be faulty. I deleted the child theme and re-installed it again - same problem.
Brand new theme with first install and this is not working.
After adding to the htaccess locally it seems to be fairly stable. The message only appeared twice so far and the colour picker seems to work. I will keep you posted over the next few days when I edit more Theme Options.
Hi there,
I have just bought The Gem to bring some variety in the websites I build. I installed the theme locally (hence no URL above) and added the child theme to do my css changes.
As soon as I try to save a setting in Theme Options I receive an error message in my browser window: "The link you followed has expired". Also the colour picker does not work as expected in the Theme Options, as no colour can be selected and confirmed.
I deactivated the child theme and the full theme works fine in the Theme Options, so the child theme must be faulty. I deleted the child theme and re-installed it again - same problem.
Brand new theme with first install and this is not working.
Looking forward to your reply with a solution.
Best regards
otti
Hi,
pls. provide the wp-admin and FTP access
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi Gregor,
As per my original post, I just have installed the theme locally and hence there is no URL I can provide you with.
Best regards
otti
Hi,
Sorry, I can't say you anything without the access, can you set the site to any test hosting?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
That would be hard at this stage, as I stated, I just started with the theme. Surely this issue must have happened before.
Best regards
otti
Try to check your php settings:
Recommended PHP Settings
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi Gregor,
After adding to the htaccess locally it seems to be fairly stable. The message only appeared twice so far and the colour picker seems to work. I will keep you posted over the next few days when I edit more Theme Options.
Best regards
otti
Feel free to contact us if you need help.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver