Take your website
To the next level
Discover our newly launched customization services and elevate your web projects to new heights.
Delegate tasks, save time, and unlock the power of professional WordPress outsourcing.

Okay
  Public Ticket #1722049
The theme I purcahsed didnt come with all the themes
Closed

Comments

  • Momo started the conversation

    I have purchased the Gem theme a few weeks ago and from what I see the theme didnt come with all the themes.

    Thank you!

    Momo Konoplja

  •  7,095
    Oliver replied

    Hi,

    pls. provide more info where you have problems, as I see your already have theme installed here:

    http://invictusmarketingonline.com/

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Momo replied

    I have the theme installed but not all the "skins" as in "demo concepts" I can not find the "The Gem Agency" demo concept. I want - need the https://codex-themes.com/thegem/media-one-pager/ theme available as well.

  •  7,095
    Oliver replied

    Hi,

    pls. provide the wp-admin access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Momo replied privately
  •  7,095
    Oliver replied

    Hi,

    You can import this page here:

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Momo replied

    The last time I did it I had 100 x home tabs and other stuff. Could you please do it, and import EVERYTHING so I have everything available.. Please and thank you!

  •  7,095

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Momo replied

    The page isnt working properly. There is no banner/ slider with the smoke, sky and mountains... why?

  •  7,095
    Oliver replied

    Check now

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Momo replied

    Now it works! Thank you, but could you tell me how can I edit the text on the slider? I cant find it in the slider revolution neither is it editable from the WPBakery

  • Momo replied

    Never mind, I found it! thank you

  •  7,095
    Oliver replied

    Welcme!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Ambassadorh replied

    I purchased theme last night and it appears to not come with any of the themes that have ICO countdown timer

  •  7,095
    Oliver replied

    Hi,

    pls. create new ticket with wp-admin access and add few screenshots to describe the problem.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Ambassadorh replied

    This is the demo I wish to import...but there is no option to import THIS DEMO. 

    #

    USER:techhelp1

    PSWD:pleasehelp

    http://indi-reservetrust.org/wp-admin

  •  7,095
    Oliver replied

    Hi,

    Can't login with the data you provided.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Ambassadorh replied

    i just used it....  username:techhelp1 

    password:pleasehelp

  •  7,095
    Oliver replied

    Can't login:

    INSECURE PASSWORD: Your login attempt has been blocked because the password you are using exists on lists of passwords leaked in data breaches. Attackers use such lists to break into sites and install malicious code. Please reset your password to reactivate your account. Learn More

    Pls. deactivate protection plugin and create the new private ticket with this issue.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Ambassadorh replied

    Let me give you a new password

  •  7,095
    Oliver replied

    pls. create the new private ticket with this issue.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Ambassadorh replied

    1TH$rv971K$

  •  7,095
    Oliver replied

    pls. read my prev message, I need to verify your purchase.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver