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  Public Ticket #1726793
Can't Publish The Gem Theme
Closed

Comments

  • omidilli started the conversation

    Hi all 

    When The Gem theme is active and when i try to reach my site, i reach to "under maintenance" page. I disable the gem theme and activate another wordpress classic theme, then it becomes accessible.  

    I have disabled all plugins and i have re-updated wordpress but doesn't work. It looks like theme is in "maintenance mode" but i could not figure out how to disable it. 

    Thanks in advance for your support.


  •  7,095
    Oliver replied

    Hi,

    pls. provide the wp-admin and FTP access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   omidilli replied privately
  •  7,095
    Oliver replied

    Hi,

    Sorry, I don't see any problems, can you add few screenshots to describe the issue in details?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • omidilli replied

    Hi 

    The thing is that when i log in wp-admin and try to enter the site, it looks like it works without a problem.
    Try to enter the site while you are not logged in admin panel.
    I have attached the screenshot.
    Many thanks for your support.

  •  7,095
    Oliver replied

    it's working on my side, try to clean your browser cache.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • omidilli replied

    Hi 

    I am confused with the shot you've sent - its a shot from admin panel, but my problem is to reach the main page - website itself when i am not logged in the admin panel.
    I have tried to enter the site via different computers but still having "under maintenance" page. 

    Would you please enter my site "mtmelektrik.com.tr" via your mobile and let me know what you see..? 

    Many thanks.

  •  7,095

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,095
    Oliver replied

    Sorry, I see. pls. provide the FTP access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   omidilli replied privately
  •  7,095
    Oliver replied

    pls. check now

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • omidilli replied

    Yes it works now. 
    Thank you for your support. 
    May i learn the solution for possible future errors? 
    Many thanks.

  •  7,095
    Oliver replied

    Hi,

    I've updated theme to kill this mode.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver