When The Gem theme is active and when i try to reach my site, i reach to "under maintenance" page. I disable the gem theme and activate another wordpress classic theme, then it becomes accessible.
I have disabled all plugins and i have re-updated wordpress but doesn't work. It looks like theme is in "maintenance mode" but i could not figure out how to disable it.
The thing is that when i log in wp-admin and try to enter the site, it looks like it works without a problem. Try to enter the site while you are not logged in admin panel. I have attached the screenshot. Many thanks for your support.
I am confused with the shot you've sent - its a shot from admin panel, but my problem is to reach the main page - website itself when i am not logged in the admin panel. I have tried to enter the site via different computers but still having "under maintenance" page.
Would you please enter my site "mtmelektrik.com.tr" via your mobile and let me know what you see..?
Hi all
When The Gem theme is active and when i try to reach my site, i reach to "under maintenance" page. I disable the gem theme and activate another wordpress classic theme, then it becomes accessible.
I have disabled all plugins and i have re-updated wordpress but doesn't work. It looks like theme is in "maintenance mode" but i could not figure out how to disable it.
Thanks in advance for your support.
Hi,
pls. provide the wp-admin and FTP access
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
Sorry, I don't see any problems, can you add few screenshots to describe the issue in details?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi
The thing is that when i log in wp-admin and try to enter the site, it looks like it works without a problem.
Try to enter the site while you are not logged in admin panel.
I have attached the screenshot.
Many thanks for your support.
it's working on my side, try to clean your browser cache.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi
I am confused with the shot you've sent - its a shot from admin panel, but my problem is to reach the main page - website itself when i am not logged in the admin panel.
I have tried to enter the site via different computers but still having "under maintenance" page.
Would you please enter my site "mtmelektrik.com.tr" via your mobile and let me know what you see..?
Many thanks.
Here:
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Sorry, I see. pls. provide the FTP access
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
pls. check now
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Yes it works now.
Thank you for your support.
May i learn the solution for possible future errors?
Many thanks.
Hi,
I've updated theme to kill this mode.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver