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  Public Ticket #1727189
after i installed the gem theme the font and size been deleted from my WP editor
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  • RamAlsaman started the conversation

    after i installed the gem theme the font and size been deleted from my WP editor 

    how i can get them back ?

  • RamAlsaman replied

    this is some pic of how it looks like and how it was before 

  •  7,095
    Oliver replied

    Hi,

    pls. provide the wp-admin access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   RamAlsaman replied privately
  •  7,095
    Oliver replied

    Hi,

    Everything is ok, now all the settings are in text block. pls. take a look at our documentation:

    http://codex-themes.com/thegem/documentation/

    https://codex-themes.com/thegem/documentation/video-tutorials/


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • RamAlsaman replied

    thank you but its still not working i want the size and the font option to be back ! 


    i can't change the font and the size in my website that is a big problem 

  •  7,095
    Oliver replied

    You need to use back-end or front-end editor:

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • RamAlsaman replied

    thank you for trying to help but it didn't work event at the front or back end editor

  •  7,095
    Oliver replied

    Give me link to the page where it's not working.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • RamAlsaman replied

    it didn't work event at the front or back end editor

  •  7,095
    Oliver replied

    Attach

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • RamAlsaman replied

    Mr Gregor its so clear i can see this from the beganing and the problem its the same ! 


    I can change the style but not the font and not the size ! 


    it should look like the attachment 

    if you can't help me with this plz connect me with someone who can give me further support 


    the problem started after i installed the theme 


    thank you 

  •  7,095
    Oliver replied

    In the text block we don't have such option. If you need to change the font of the h tags you can use theme options. If you need to change it in the separate title use custom heading there you can set font size:

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • RamAlsaman replied

    i figure it out :) 


    I need to change the text in the orginal way so i installed a plugin called "font By Brad Dalton - WP Sites" and it helped me 


    problem solved but thanks Gregor for trying with me :) 

  •  7,095
    Oliver replied

    ok, thank you for letting know

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver