I just bought and uploaded the Gem theme to my local environment and now my site won't work. Originally I could not leave the home page and kept getting a http 500 error and now I cannot even log into the dashboard ad keep getting the same error at login. I was running other themes prior to buying yours with no issues.
I am running MAMP and the error is when I view it on my browser. I can not login to the site anymore. I have no access to dashboard or anything, just get the 500 error
I can't say you anything only by 500 error, I need to know reason of this error. It's should be written in the error logs or you can try to enable error reporting in the wp-config file.
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Listen, I do not have a test domain, the attachment that I sent you is the now the only error I get when I try to install the theme. I have removed and re-downloaded and reinstalled the theme and I keep getting the same error. I will attach it again.
Sorry, can't say you anything without the access. in more than 20k tickets I see such issue in the first time... Seems like the problem in your server settings, what's your php version?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
I just bought and uploaded the Gem theme to my local environment and now my site won't work. Originally I could not leave the home page and kept getting a http 500 error and now I cannot even log into the dashboard ad keep getting the same error at login. I was running other themes prior to buying yours with no issues.
Help please
Jay
Hi,
Sorry, can't say you anything without the access, can you set the site to any test hosting?
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Regards, Oliver
no I cannot, I have no access. I am locked out of my dashboard. Keep getting the same error
What message do you see?
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Regards, Oliver
Attach here error logs from your server and enable debug mode in the wp-config file.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
http 500
Attach here error logs from your server and enable debug mode in the wp-config file.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I am running MAMP and the error is when I view it on my browser. I can not login to the site anymore. I have no access to dashboard or anything, just get the 500 error
I can't say you anything only by 500 error, I need to know reason of this error. It's should be written in the error logs or you can try to enable error reporting in the wp-config file.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Go to the file:
/wp-config.php
Find there:
define('WP_DEBUG', false);and set there:
define('WP_DEBUG', true);And check your site.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I did that and now I am getting this (see attachment)
Sorry, I need access to check, can't say you anything by this message.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Listen, I do not have a test domain, the attachment that I sent you is the now the only error I get when I try to install the theme. I have removed and re-downloaded and reinstalled the theme and I keep getting the same error. I will attach it again.
Sorry, can't say you anything without the access. in more than 20k tickets I see such issue in the first time... Seems like the problem in your server settings, what's your php version?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
7.2.8
Try to set 7.1 or 5.6
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I just bought a test domain and uploaded the theme to it and it is working. You could have just said it does not work with localhost.
I appreciate your time but you were not very helpful, you just made me spend more money.
It's working in 99% of the customers without the problems. I can't say you the reason without the access, seems like some specific server settings...
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver