"I can not see Icons Code, Counter and Counter box element using WPBakery" (#1736902) / CodexThemes

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Celso started the conversation
October 5, 2018 at 4:55pm
Hi, I have 3 little issues, one is I can not see icons code when I try to see them using the "Show Icon Codes", this link point to /wp-content/themes/scalia-default-child/fonts/user-icons-list.html, I already check for permission issues but seems to be rigth. Another thing is with WPBakery, I can not see counter element and counter box, but in another page that came by dafault with Scalia theme is using these type of elements. I attached a screenshot.
Page with counter box elements: https://humboldt.org.ni/index/
Related link: https://support.wpbakery.com/support/topic/39
6,933
Oliver replied
October 8, 2018 at 7:37am
Hi,
pls. provide the wp-admin and FTP access
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Regards, Oliver
Celso replied privately
6,933
Oliver replied
October 9, 2018 at 7:43am
Hi,
pls. check now
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Regards, Oliver
Celso replied privately
6,933
Oliver replied
October 10, 2018 at 7:44am
Hi,

Did you added your own icons in the child theme?
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Regards, Oliver
Celso replied privately
6,933
Oliver replied
October 12, 2018 at 8:34am
Hi,
Sorry for delay, I can't edit files on you FTP:
Error: /var/www/html/wp-content/themes/scalia-default-child/style.css: open for write: permission denied
Error: File transfer failed
But I see there wrong child theme installed, I've activated parent theme and seems like everything work now, can you confirm?
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Regards, Oliver