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  Public Ticket #1737365
Icons
Closed

Comments

  • xiaojean started the conversation
    October 6, 2018 at 8:05am

    Hi, I'm using the Cryptocoin child theme, but I can't see icons in WP Bakery, so I've to select and save to try everyone out just to see what they look like. Can you fix this? 

  •  7,095
    Oliver replied
    October 8, 2018 at 7:44am

    Hi,

    pls. provide the wp-admin and FTP access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   xiaojean replied privately
  •  7,095
    Oliver replied
    November 2, 2018 at 7:26am

    Hi,

    Pls. check now.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • xiaojean replied
    November 2, 2018 at 8:02am

    Thank you for the fast reply, Gregor!

    I've logged out and back in on both Chrome and Safari, still can't see the icons in WP Bakery.

  •  7,095
    Oliver replied
    November 2, 2018 at 9:31am

    Hi,

    Your site don't loading on my side, seems like some server troubles. Is it working for you?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   xiaojean replied privately
  •  7,095
    Oliver replied
    November 2, 2018 at 12:15pm

    Hi,

    Do you have ssl installed on the domain?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   xiaojean replied privately
  •  7,095
    Oliver replied
    November 2, 2018 at 12:28pm

    Hi,

    pls. check now, and clean the browser cache.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • xiaojean replied
    November 5, 2018 at 4:19pm

    Hi, I can see all of the icons in icon pack except UserPack, please see attached screenshot, thanks!

  •  7,095
    Oliver replied
    November 6, 2018 at 6:37am

    Hi,

    I can't connect to your FTP with the data you provided:

    Response: 227 Entering Passive Mode (198,204,253,58,206,136)
    Command: MLSD
    Error: Connection timed out after 20 seconds of inactivity
    Error: Failed to retrieve directory listing

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,095
    Oliver replied
    November 6, 2018 at 6:39am

    Ignore last message, check now.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • xiaojean replied
    November 6, 2018 at 7:32am

    Works now, thank you!

  •  7,095
    Oliver replied
    November 6, 2018 at 7:33am

    Welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver