Comments xiaojean started the conversationOctober 6, 2018 at 8:05amHi, I'm using the Cryptocoin child theme, but I can't see icons in WP Bakery, so I've to select and save to try everyone out just to see what they look like. Can you fix this? 7,280Oliver repliedOctober 8, 2018 at 7:44amHi, pls. provide the wp-admin and FTP accessPlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver xiaojean replied privately 7,280Oliver repliedNovember 2, 2018 at 7:26amHi,Pls. check now.Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliverxiaojean repliedNovember 2, 2018 at 8:02amThank you for the fast reply, Gregor!I've logged out and back in on both Chrome and Safari, still can't see the icons in WP Bakery. 7,280Oliver repliedNovember 2, 2018 at 9:31amHi,Your site don't loading on my side, seems like some server troubles. Is it working for you?Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver xiaojean replied privately 7,280Oliver repliedNovember 2, 2018 at 12:15pmHi,Do you have ssl installed on the domain?Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver xiaojean replied privately 7,280Oliver repliedNovember 2, 2018 at 12:28pmHi,pls. check now, and clean the browser cache.Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliverxiaojean repliedNovember 5, 2018 at 4:19pmHi, I can see all of the icons in icon pack except UserPack, please see attached screenshot, thanks! 7,280Oliver repliedNovember 6, 2018 at 6:37amHi,I can't connect to your FTP with the data you provided:Response: 227 Entering Passive Mode (198,204,253,58,206,136)Command: MLSDError: Connection timed out after 20 seconds of inactivityError: Failed to retrieve directory listingPlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver 7,280Oliver repliedNovember 6, 2018 at 6:39amIgnore last message, check now.Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliverxiaojean repliedNovember 6, 2018 at 7:32amWorks now, thank you! 7,280Oliver repliedNovember 6, 2018 at 7:33amWelcome!Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
Hi, I'm using the Cryptocoin child theme, but I can't see icons in WP Bakery, so I've to select and save to try everyone out just to see what they look like. Can you fix this?
Hi,
pls. provide the wp-admin and FTP access
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
Pls. check now.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Thank you for the fast reply, Gregor!
I've logged out and back in on both Chrome and Safari, still can't see the icons in WP Bakery.
Hi,
Your site don't loading on my side, seems like some server troubles. Is it working for you?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
Do you have ssl installed on the domain?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
pls. check now, and clean the browser cache.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi, I can see all of the icons in icon pack except UserPack, please see attached screenshot, thanks!
Hi,
I can't connect to your FTP with the data you provided:
Response: 227 Entering Passive Mode (198,204,253,58,206,136)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Ignore last message, check now.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Works now, thank you!
Welcome!
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver