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  Public Ticket #1737925
Activation
Closed

Comments

  • Abra V started the conversation
    October 7, 2018 at 2:13am

    Hello,

    I can't use the theme anymore, after a period of no use, I'm asked to enter the validation code and when I do I have an error message. Please help it is urgent.

  • Abra V replied
    October 7, 2018 at 2:14am

    Thank you

  •  7,095
    Oliver replied
    October 8, 2018 at 9:09am

    Hi,

    pls. try now.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Abra V replied
    October 8, 2018 at 10:03pm

    Thank you so much it works now. 

    The support expires in 1 month, why did it happened, how should I contact you if it happens again?

  •  7,095
    Oliver replied
    October 9, 2018 at 7:58am

    Hi,

    pls. take a look:

    https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,095
    Oliver replied
    October 9, 2018 at 7:59am

    if you'll have the activation problems, you can contact us the "activation problems" category, there you don't need to purchase the support. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver