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  Public Ticket #1758579
WP BAKERY - Visual composer
Closed

Comments

  • Nicola Romme started the conversation

    Visual composer seems to have dissapeaered in my dashboard. Now I actually rarely use it but now my website has a lot of rubbish on it.
    Visual composer is a free codues plug in , isn't?
    I only find a paid version to upload myself. Can you please help me?


    Warm Regards, Nicola Romme

  • [deleted] replied

    Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?

  • Nicola Romme replied

    Hi Max,

    On my homepage www.atlasreiki.nl you see a lot of text that should not be there. For example: " [vc_row][vc_column width=”1/1″] [vc_row css=”.vc_custom_1446851114940{margin: 0px !important;padding: 0px !important;}”][vc_column width=”1/1″][vc_column_text]"

    In the dashboard I cannot find Visual Composer anymore (also not WP Bakery composer) .


    Warm regards, Nicola


  • [deleted] replied

    Hi,

    Please provide the wp-admin access. We will try to inspect problem on your site.

  •   Nicola Romme replied privately
  • [deleted] replied

    WPBakery Page Builder plugin was not installed on your site. I installed and activated it.

  • Nicola Romme replied

    Hi Max,

    Thank you for adding WP BAKERY - Visual composer .

    But now there is an update needed op WP Bakery, I see in my dashboard.

    And since it is part of the Codeus theme I do not want to pay for it. How is this done ?

  • Nicola Romme replied

    here  https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/


    I read "

    How to update and receive support if I do not purchase a direct license?

    In such case, you need to wait for your WordPress theme author to update WPBakery Page Builder on their side and push it to you. Also, support related questions should be addressed to your WordPress theme provider. "

  • [deleted] replied

    Hi,

    We have included WP Bakery Builder in our theme as a bundled plugin under developer license. This means, that all features and functions are available for usage, except additional template libraries, which are part of the standalone premium WP Bakery Builder license.

  • Nicola Romme replied

    Hi Max,

    I understand. So you say WP Bakery works properly and they want me to buy extra features.

    It is a annonying that now this WP Bakery plug in says there is an upgrade available. Can you (or codeus) do something about it please ?

  • [deleted] replied

    1. Deactivate theme (activate other).

    2. Deactivate and remove plugin which you want to update.

    3. Activate theme and install necessary plugin with Theme plugin installer.

  • Nicola Romme replied

    Hi Maz,


    I don not understand your instructions. You installed  the WPBakery Page Builder plug in this way, and now it should be done differently?


    "1. Deactivate theme (activate other). "

    You want me to deactivate Codues ? How do I do that? What will be de consequences?

    What do you mean by activate other ? 


     "2. Deactivate and remove plugin which you want to update.

    Do you mean you want me to deactivate and remover the WPBakery Page Builder plug in ?


    3. Activate theme and install necessary plugin with Theme plugin installer.

    How do I activate the Codues theme. What is Theme plug in installer ?


    Thank you, warm regards, Nicola

  • [deleted] replied

    1. You need to activate other theme (TwentySeventeen or some other that you have on your site) here - http://atlasreiki.nl/wp-admin/themes.php.

    2. Yes, deactivate and remove WPBakery Page Builder (or LayesrSlider if you need to update it).

    3. Activate Codeus Theme here - http://atlasreiki.nl/wp-admin/themes.php. Then install plugins here - http://atlasreiki.nl/wp-admin/themes.php?page=install-required-plugins.