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  Public Ticket #1773776
Gallerie display problem
Closed

Comments

  • Laurent Lagrue started the conversation
    November 6, 2018 at 3:34pm

    Hello, i have a problem with your "The Gem" template.


    I cannot see galleries on my website, it's the same problem for the "images galleries", "styled galleries", "post mansonry grid", "masonry media grid",... Images doesn't appear on preview or on my website, curiously masonry grid display on "visual editor".


    Any advice ? 

    Thank you !

    Some technical informations : 


    WordPress 4.9.8 avec le thème TheGem.

    PHP Version 5.5.38

    System Linux webm573.60gp.ha.ovh.net 4.14.19-ovh-vps-grsec-zfs-classid #1 SMP Thu Feb 15 06:51:19 CET 2018 x86_64 Build Date Sep 24 2018 07:49:33

  •  7,095
    Oliver replied
    November 8, 2018 at 6:20am

    Hi,

    pls. provide the wp-admin and FTP access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Laurent Lagrue replied privately
  •  7,095
    Oliver replied
    November 8, 2018 at 9:03am

    Hi,

    At first, do you have ssl installed on the domain?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Laurent Lagrue replied
    November 8, 2018 at 9:34am

    Yes !

  •  7,095
    Oliver replied
    November 8, 2018 at 9:44am

    pls. check now, everything should work now.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Laurent Lagrue replied
    November 8, 2018 at 10:12am

    I'm sorry but it not work.

    In article > illustrations_articles > the images gallerie doesn't work.

    In page > Illustrations , either "masonry media grid" and "styled gallerie" display nothing.

    Thank you for your help.

  •  7,095
    Oliver replied
    November 8, 2018 at 10:57am

    Pls. give me link to the page with the issue.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,095
    Oliver replied
    November 8, 2018 at 1:38pm

    Pls. check now, I removed link #Facebook/Mecha1945 it's not valid to have the / after the # (anchor)

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Laurent Lagrue replied
    November 8, 2018 at 3:31pm

    Yes ! it works. Many thanks. :)

  •  7,095
    Oliver replied
    November 9, 2018 at 6:30am

    Welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver