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  Public Ticket #1781593
Changing Identity
Closed

Comments

  • JRDWebDienstleistungen started the conversation

    Hey,

    I am currently trying to change my Logo on the page. If I upload a picture it only shows a "question mark" within a frame. I tried using Jpg and Png files, but neither of them worked. 

    Nevertheless I am really happy with your theme. Kind regards. 

  •  7,095
    Oliver replied

    Hi,

    pls. provide the wp-admin access, we'll check,

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • JRDWebDienstleistungen replied

    Should I send you the Name and Password here ?

  •   JRDWebDienstleistungen replied privately
  •  7,095
    Oliver replied

    Hi,

    Sorry for delay, URL pls.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   JRDWebDienstleistungen replied privately
  •  7,095
    Oliver replied

    Hi,

    Do you have ssl installed on the domain? Can you provide the FTP access?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   JRDWebDienstleistungen replied privately
  •  7,095
    Oliver replied

    pls. contact to your hoster and ask him the FTP access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   JRDWebDienstleistungen replied privately
  •  7,095
    Oliver replied

    Can I know the reason?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   JRDWebDienstleistungen replied privately
  •  7,095
    Oliver replied

    Hi,

    The problem in ssl you need to set HTTPS connection in the general settings, after you change it click save in the theme options.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   JRDWebDienstleistungen replied privately
  •  7,095
    Oliver replied

    Here you go:

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • JRDWebDienstleistungen replied

    Thanks a lot !

  •  7,095
    Oliver replied

    Welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver