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  Public Ticket #1793890
Just bought... step 1... Logos do not display
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Comments

  •  1
    jmintondesign started the conversation

    I just paid for this theme-- and already regret it. My logos do not display when I add them to "theme options > identity". I've tried resizing them and using jpeg instead of png, switched from the main theme to a child theme, but the theme only shows a broken image icon no matter what.

  •  7,095
    Oliver replied

    HI,

    pls. provide the wp-admin access, I'll check.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   jmintondesign replied privately
  •  1
    jmintondesign replied

    I noticed a popup in the URL and allowed the page to run unsecure scripts in the images-- my logos are showing now BUT only when I allow "unsecure scripts". This results in a broken padlock icon and https crossed out in red. This is not what I want on my site. I am paying for a secure IP to have SSL. What can I do to disable cookies in the images?

  •  7,095
    Oliver replied

    Hi,

    Can't login with the data you provided.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    jmintondesign replied

    Sorry, I reinstalled Wordpress thinking I installed the theme wrong. I just added the same user/pass again. I also think I know the problem-- the URL paths for images are coded as http:// unsecure in the theme. My site is https:// secure SSL, so I need to change the absolute image paths to relative paths.

  •  1
    jmintondesign replied

    Sorry, never mind-- Just wanted to update for anyone else with the unsecure content issue: "Really Simple SSL" plugin was able to fix my image URLs, so I think my site is fully working on secure https SSL now.

  •  7,095
    Oliver replied

    Hi,

    Thank you for letting know!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver