Hi, I have spoken to you about this before, and it appears it has not been remedied yet. I have the WPBakery Page Builder plugin. When I try to update it, it doesn't update. I have contacted them, and this is their reply: "Hi,
There are two things which are causing the issues at your end:
1) The product license tab at your end is disabled by the theme author using vc_set_as_theme. You can get in touch with the theme author and get rid of the above code from the theme to get it back. Once done, you can activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
2) The auto-updates are also disabled by the theme author via theme. You can get rid of the code used to do so from the theme.
Thank you, WPBakery"
Would you guys please fix this so it stops occurring? It is, truly, a major hassle, and I don't have time to mess with this every update!
All of the plugins included and required / recommended in our themes are being regularly updated only via our own plugin repository. Please note: for ensuring the highest quality of working as well as full compatibility we are releasing an updates of the plugins only after checking it on possible compatibility issues with our theme, pls. wait a bit in few days we'll upload new version.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Hi, I have spoken to you about this before, and it appears it has not been remedied yet. I have the WPBakery Page Builder plugin. When I try to update it, it doesn't update. I have contacted them, and this is their reply:
"Hi,
There are two things which are causing the issues at your end:
1) The product license tab at your end is disabled by the theme author using vc_set_as_theme. You can get in touch with the theme author and get rid of the above code from the theme to get it back. Once done, you can activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
2) The auto-updates are also disabled by the theme author via theme. You can get rid of the code used to do so from the theme.
Thank you, WPBakery"
Would you guys please fix this so it stops occurring? It is, truly, a major hassle, and I don't have time to mess with this every update!
Thanks,
Troy
Hi,
All of the plugins included and required / recommended in our themes are being regularly updated only via our own plugin repository. Please note: for ensuring the highest quality of working as well as full compatibility we are releasing an updates of the plugins only after checking it on possible compatibility issues with our theme, pls. wait a bit in few days we'll upload new version.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver