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  Public Ticket #1817101
Fonts not displaying correctly
Closed

Comments

  • legalcalls started the conversation

    Hi,

    I've noticed this with every demo imported (I think): some fonts don't display correctly, like in the demo. Please see attached screenshot.

    That's how it looks in Firefox, if I use Chrome, it's the correct font, but the weight is wrong. On mobile there don't seem to be any issues at all, regardless of browser.

    Any advice on getting fonts to display correctly on desktop regardless of browser? Thank you!

  •  7,095
    Oliver replied

    Hi,

    pls. provide the wp-admin access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   legalcalls replied privately
  •  7,095
    Oliver replied

    Hi,

    Sorry, don't see this problem, can you clean your browser cache and check?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • legalcalls replied

    It seems the font works now, it first appeared correctly about 10 minutes ago while I was working on the website and I just figured it was because of something you did to fix it. Well, I guess that's fixed.

    However, another problem cropped up: as you can see in the attachment, the text I wrote in bold displays in a smaller size. This doesn't happen on the PC I'm using to work on the website (regardless of browser), where it displays just fine. It happens on a laptop, 2 other PCs, and on mobile (regardless of browser).

    The only differentiating factor seems to be the resolution:

    2560x1440 - no issue
    1920x1080, 1280x1024, 1366x768 - issue

    I'm at a loss...

  •  7,095
    Oliver replied

    Hi,

    pls. check now

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • legalcalls replied

    Nothing's changed...

  •  7,095
    Oliver replied

    pls. clean the browser cache and check. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • legalcalls replied

    Done, same thing, it's not a browser issue as it happens on several devices and with browsers that never accessed the page in the past. And the issue is also apparent in your screenshot. The words in bold are smaller, only to a lesser degree. I think it is related to the resolution of the display, as the difference in size is different on each device (for example, look at my screenshot and then at yours). From what I can tell, the smaller the resolution, the smaller the words become.

    Any idea what's causing this? If not, I guess I'll just have to stop using those words in bold...

    P.S. You can see the issue more clearly here: http://quirktools.com/screenfly/#u=https%3A//jurislegalmarketing.com/&w=1024&h=768&a=1

  •  7,095
    Oliver replied

    Hi,

    After I remove strong tag it's working correct, you need to create 2 different layers, 1 with the bold text and one with the default and place it near.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • legalcalls replied

    Thank you for your help!

  •  7,095
    Oliver replied

    Welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver