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  Public Ticket #1828652
Media Library is not working
Closed

Comments

  • pacomaringo started the conversation
    December 20, 2018 at 1:03pm

    Hello team,

    Please I need help.

    I can't see the media library properly. The page is triyng to load the media but it doesn't work.

    I've talked to my hosting company and it seems there are too many queries to the database.

    Also I can't update pages without an error.

    Thanks in advance

    Paco Marín

  •  7,095
    Oliver replied
    December 20, 2018 at 1:08pm

    Hi,

    pls. provide the wp-admin access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,095
    Oliver replied
    December 20, 2018 at 1:08pm

    and FTP access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   pacomaringo replied privately
  •  7,095
    Oliver replied
    December 20, 2018 at 1:19pm

    Hi,

    Can't connect to your FTP:

    Status: Retrieving directory listing...Command: PWDResponse: 257 "/" is the current directoryCommand: TYPE IResponse: 200 Type set to ICommand: PASVResponse: 227 Entering Passive Mode (176,28,103,205,238,59).Command: MLSDError: Connection timed out after 20 seconds of inactivityError: Failed to retrieve directory listing

    Seems like there are some problems in your server configuration, can you set the site to any another test hosting?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   pacomaringo replied privately
  •   Oliver replied privately
  •   pacomaringo replied privately
  •  7,095
    Oliver replied
    December 20, 2018 at 1:52pm

    Yes, it's working.

    After I enable debug mode here should be written the error:

    http://fonsecaconsultants.com/wp-admin/

    (pls. note I've deactivated scalia theme and scalia elements plugin) So I can say you that the problem not in the theme. Can you set for the testing site to any another hosting? you'll see everything working fine. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Oliver replied privately