I updated my theme today and am experiencing a couple of issues:
1. On Safari and Firefox I am getting the following error:
Fatal error: Call to undefined function thegem_button() in /home/kawalski/public_html/enginehire.ca/wp-content/plugins/thegem-elements/inc/shortcodes/shortcodes.php on line 1525
I've attached the shortcodes.php file, it doesn't reference thegem_button on line 1525, so I'm not sure what to do. I've also attached an image of what the website looks like on Safari and Firefox.
2. On Chrome, the site is showing up without that error, but the fonts aren't working. I had been using 'Open Sans Condensed', and still have that set in the theme options, but it's using the fall back font 'Montserrat Ultralight'. I don't know why this is.
I've attached images of what it looks like.
Please let me know what I can do to fix these issues as soon as possible. Thank you!
Hi,
I updated my theme today and am experiencing a couple of issues:
1. On Safari and Firefox I am getting the following error:
Fatal error: Call to undefined function thegem_button() in /home/kawalski/public_html/enginehire.ca/wp-content/plugins/thegem-elements/inc/shortcodes/shortcodes.php on line 1525
I've attached the shortcodes.php file, it doesn't reference thegem_button on line 1525, so I'm not sure what to do. I've also attached an image of what the website looks like on Safari and Firefox.
2. On Chrome, the site is showing up without that error, but the fonts aren't working. I had been using 'Open Sans Condensed', and still have that set in the theme options, but it's using the fall back font 'Montserrat Ultralight'. I don't know why this is.
I've attached images of what it looks like.
Please let me know what I can do to fix these issues as soon as possible. Thank you!
HI,
pls. provide the wp-admin and FTP access, I've made this ticket private.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
I added a Sucuri firewall recently, could that be affecting the font - yes, sure, can you deactivate it?
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Regards, Oliver
I can't login:
Access Denied - Sucuri Website Firewall
To the wp-admin area.
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Regards, Oliver
Hi,
pls. check now, I've fixed the issue with the fonts and the console errors.
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Regards, Oliver
There was small conflict in the theme and the last version of the wpbackery plugin. This wont happen again...
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Regards, Oliver
Hi,
Yes, update theme and the plugins to the last versions.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver