Hello, the theme options is not displaying the checkbox to select or deselect on many of the theme options, meaning I can't control or customize my theme. My theme is up to date. Is there anything I can do? I have paid for 3 licenses for The Gem, I use it a lot, and have never had this problem before.
At first, you have 2.0.2 theme version. it's too old to use it with the last versions of the WordPress and gem elements plugin. Can you update theme to the last version?
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Sure, it was just the one I downloaded this week when I purchased. Where can I update? When I go to the update theme section, there's a note saying my theme is all up to date.
Seems to be working fine after the deactivation third-party plugins, now activate the plugins one by one and you'll see what plugin causing this issue.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Hello, the theme options is not displaying the checkbox to select or deselect on many of the theme options, meaning I can't control or customize my theme. My theme is up to date. Is there anything I can do? I have paid for 3 licenses for The Gem, I use it a lot, and have never had this problem before.
HI,
pls. provide the wp-admin access, we'll check
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
At first, you have 2.0.2 theme version. it's too old to use it with the last versions of the WordPress and gem elements plugin. Can you update theme to the last version?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Sure, it was just the one I downloaded this week when I purchased. Where can I update? When I go to the update theme section, there's a note saying my theme is all up to date.
Thank you
Hi,
Download last theme version on the theme forest, last version 3.7.0.2
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Thanks Gregor, I've done that and updated to 3.7.0.3
Logged out, logged back in, however still having the same problem
Can I deactivate third-party plugins?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Yes go for it, thanks Gregor
Seems to be working fine after the deactivation third-party plugins, now activate the plugins one by one and you'll see what plugin causing this issue.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Thanks a lot, just for your reference, it was WooCommerce Sales Countdown by Thimpress
Hi,
Thank you for letting know!
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver