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  Public Ticket #1841208
Demo file not downloading but finis notification
Closed

Comments

  • hys-yachts started the conversation
    January 4, 2019 at 5:30am

    I'm trying to download demo pages but it doesn't add to my pages. It only tells me that dowload finish yet it doesn't show in my list of pages.

  •  7,095
    Oliver replied
    January 4, 2019 at 8:16am

    Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,095
    Oliver replied
    January 4, 2019 at 8:17am

    Also pls. provide the wp-admin access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   hys-yachts replied privately
  •  7,095
    Oliver replied
    January 8, 2019 at 8:17am

    Hi,

    Sorry for delay, what sample you need to import?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • hys-yachts replied
    January 8, 2019 at 10:49pm

    It depends to the page I'm going to import. But the issue here is that I can't import any pages. 

  •  7,095
    Oliver replied
    January 9, 2019 at 8:41am

    Hi,

    At first, your theme version 1.3.0 - 2 years old. pls. update theme to the last version:

    Updating a theme

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver