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  Public Ticket #1855432
The Gem Import
Closed

Comments

  • Mei Gwilym started the conversation
    January 15, 2019 at 3:32pm

    Making the import crashes the server. The CPU is stuck at 100% and needs a hard reboot. 

    I tried to import by clicking the blue Import button on the plugin page. It took 30-40 minutes to complete, when the website froze and my ssh session ended. I had to hard reboot through the Digital Ocean control panel to get the server back to a working state. 

    After the reboot there are many images in the Media Library, but no imported posts. Looking at the DB there are 370 records in wp_posts of type attachment. 

    Is it possible to manually import this data? I can run it from the command line. 

  •  7,095
    Oliver replied
    January 16, 2019 at 6:21am

    Hi,

    pls. provide the wp-admin and FTP access, we'll check your install.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Mei Gwilym replied
    January 16, 2019 at 1:07pm

    Hi

    Sorry, but I can't share these details with you. Besides, there is no ftp server on the box. 

    Can you give me a list of things to check? I'm confident that I have enough sysadmin experience. 

    Thanks

    Mei

  •  7,095
    Oliver replied
    January 17, 2019 at 7:25am

    Hi,

    Sorry, can't say you anything without the access. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,095
    Oliver replied
    January 17, 2019 at 7:26am

    At first try to check php settings:

    Recommended PHP Settings

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Mei Gwilym replied
    January 17, 2019 at 11:02am

    Thanks, tweaking the PHP settings did the trick. 

  •  7,095
    Oliver replied
    January 18, 2019 at 6:21am

    Welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver