Hi Codex Themes,

I would leave a related URL, but the site is hidden behind a log in screen.

My hosting is with SiteGround, and with them I can create a staging environment for my site. I've created two staging sites, one where I can develop my site and send to live once I'm happy, one with a complete copy of The Gem demo site for to allow me to see how you've built pages/blogs etc.

I'm trying to create some content at the first staging site, just a simple blog post, and yet I can't seem to get any images to show? I'm attempting to use the WPBakery plug in provided (I've made sites with Wordpress before and never used this, so it's a new plug in to me). I've tried to add images using the following options: styled image, WP text, single image. All 3 options seem to show the image has been added OK (using both front and back end WPBakery), but when I view the actual page, nothing, not even the broken image icon. Am I missing a setting or switch somewhere that allows images to show?

From doing some investigation, it seems like when I make one of these staging sites, it appears to show at a subdomain. Yet if I look in FTP, I can't see either of these subdomains listed, and when I look at subdomains in my cPanel, it seems to show a document root that doesn't look like the other subdomains. For example, other subdomains have: '/public_html/<something>' as a document root. The staging ones show: '/staging/<number>'.

If I use the cPanel file manager to take a look, I can see the 'staging' folder is on the same level as 'public_html'. I can see the images in the 'wp-content' folder, as they should be.

Does the template still work as intended at a staging environment?

Many thanks to anyone who can shed some light on what's happening!

Hi,

Thanks for response, much appreciated. Pretty sure this is a hosting issue and I'm in contact with my hosting provider to figure it out. If they can't help and it turns out to be a template issue, I'll get back to you.

Cheers