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  Public Ticket #1884086
Problems after update theme from ver. 3.7 to 3.8
Closed

Comments

  • Daniel started the conversation

    Hi,

    My live website (www.danieltarka.com) is running on Wordpress - 4.9.4 and The GemTheme is 3.0.6.

    To exclude errors before I will apply changes on my live website, I am testing it in a local environment.

    First I have updated my Wordpress and plugins, then updated manually The GEM THEME to ver. 3.7 and everything was ok. When I saw that new theme version is available, updated it automatically to 3.8. Unfortunately after that it looks like we got some problems/bugs.

    1. Portfolio (main address) and all gallery (ślubne, narzeczeni, portrat) is not working. Pictures are not showing up.  -  Screen-1

    2. Blog layout is incorrect and looks weird. – Screen-2

    You can check my live site here: www.danieltarka.com and see how everything should looks like.

    I was trying to - restore theme settings - turn off and turn on all plugins/theme - but nothing has changed.

    On ver. 3.7 everything was ok. Problems are with the latest version 3.8.

    I'm scared because the same situation will be on a live server. Could you tell me what to do?

     

    If you need something just let me know.

    Please help me.

    Thanks!

    Daniel

  •  7,095
    Oliver replied

    Hi Daniel.

    Strange, pls. provide the wp-admin access I'll check.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Daniel replied

    Hi Gregor,

    The site is on my local computer/localhost, working on DesktopServer.

    I can give you access to TeamViewer and you will have access to my site.

    Let me know.

    Thanks,

    Daniel

  •  7,095
    Oliver replied

    pls. check did you updated gem elements plugin to the last version. and after the update clean the browser cache.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Daniel replied

    Ok. Great help! :) I have cleaned the browser cache and now almost everything is ok.

    Pls. take a look at the blog and sticky post. (screen)


  •  7,095
    Oliver replied

    Sorry, can't say you anything without the access, can you set the site to any test hosting?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Daniel replied privately
  •  7,095
    Oliver replied

    Don't see this problem:

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Daniel replied

    Yeah, I also don't see it when I'm looking at this online by the ngrok.io

    Sorry for bothering you!  I think that everything is looking fine now.


    One question.

    What is the correct order of updating your website (wordpress). I did my updates last year ago, thats why I'm asking you:

    1.Wordpress

    2. Plugins

    3. Theme (the geme)

    Correct? or That doesnt matter?



  •  7,095
    Oliver replied

    Yes, 

    1.Wordpress

    2. Plugins

    3. Theme (the geme)

    Take a look:



    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Daniel replied

    Gregor,

    Thank you so much for your immediate help! You do excellent work.

    I think we can close that case.

    Wish you a really good day!


    Thanks,

    Daniel

  •  7,095
    Oliver replied

    Feel free to contact us if you need help.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver