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  Public Ticket #1884753
actuality then gem theme at version 3.8.0
Closed

Comments

  • Sepulveda started the conversation
    February 6, 2019 at 1:03pm

    after to actualice The Gem Theme to version 3.8.0 not run correctly, testimonials, counters, quickfinders. Please let me know how get a solution or to degrade version. Best regard.

  •  7,095
    Oliver replied
    February 6, 2019 at 1:04pm

    Hi,

    pls. provide the wp-admin access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Sepulveda replied
    February 6, 2019 at 1:09pm

    but this is a public ticket.

  •   Sepulveda replied privately
  •  7,095
    Oliver replied
    February 7, 2019 at 7:04am

    Hi,

    pls. check now, I've updated gem elements plugin. If you're using 3.8 theme version, gem elements plugin should be 3.8 too.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Sepulveda replied
    February 7, 2019 at 10:48am

    Thanks Gregor. I take note for the next time. Now everything works correctly.



  •  7,095
    Oliver replied
    February 7, 2019 at 10:48am

    You're welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver