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  Public Ticket #1908171
The Gem demo content malware
Closed

Comments

  • eminve started the conversation
    February 24, 2019 at 8:25am

    Hi,

    I bought the theme and imported event theme to my website. My hosting company send me email saying the site content has a malware. I have built website on top of the demo content. I want to ask why it has malware and how can i remove it?

  •  7,095
    Oliver replied
    February 25, 2019 at 7:48am

    Hi,

    Strange, In more than 30 000 of the tickets it's first such request, can you ask your hoster some more info? Where trey see the issue? 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • eminve replied
    February 25, 2019 at 2:51pm

    Hi,

    I have contacted them and they said my php version is not updated. They also sad if I'll update it site might break up. Since, I'have built my content on top of demo I'd like to know what changes will be? 

    Thanks.

  •  7,095
    Oliver replied
    February 26, 2019 at 12:17pm

    Don't worry, you can set any php version form the 5.6 till 7.3 nothing will be lost.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver