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  Public Ticket #1927384
Portfolio Element WPBakery doesn't work
Closed

Comments

  • andalex1 started the conversation
    March 10, 2019 at 5:52pm

    The element "Portfolio" from WP Bakery Page Builder has a problem with the save button. It doesn't work at all. When I click, nothing happens. Nothing at all. Looks like I'm clicking any empty espace. Does not save, does not close the window. I tried in different browsers: chrome, firefox and edge. The others elements of WPBakery PB are working. 

  • andalex1 replied
    March 10, 2019 at 6:02pm

    According to the console of google chrome, this is the problem:


    backend.min.js?ver=5.7:1 Uncaught TypeError: Cannot read property 'call' of undefined
        at N.d.<anonymous> (backend.min.js?ver=5.7:1)
        at load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1:55
        at Function.s.each.s.forEach (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1:55)
        at N.d.initDependency (backend.min.js?ver=5.7:1)
        at N.d.init (backend.min.js?ver=5.7:1)
        at N.d.buildParamsContent (backend.min.js?ver=5.7:1)
        at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1:2)
        at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1:2)
        at y (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1:4)
        at XMLHttpRequest.c (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.1:4)


  •  7,095
    Oliver replied
    March 11, 2019 at 9:30am

    Hi,

    pls. provide the wp-admin access


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • andalex1 replied
    March 11, 2019 at 5:13pm

    I updated the theme and everything went fine. Thanks.