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  Public Ticket #1942008
visual composer isn't working
Closed

Comments

  • Dominic started the conversation
    March 20, 2019 at 10:53pm

    Hello.. how are you?

    i built the site using gem theme, visual composer was worked before

    but for now i can't edit visual composer editor .. please help me , Thanks

    http://prntscr.com/n0q8fj

    i sent screenshot for it 

    please help me 


    Many Thanks

  •  7,095
    Oliver replied
    March 21, 2019 at 8:07am

    Hi,

    pls. provide the wp-admin access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Dominic replied
    March 21, 2019 at 1:46pm

    http://money.angelsolution.net/wp-admin

    Username: admin

    Passwıord: Vr6NLKibAslkTD

    issue shows on home page and other pages. 

    you can check home page first




  •  7,095
    Oliver replied
    March 21, 2019 at 1:54pm

    Hi,

    Seem like you added second inner row in parent row. For now in my mind the simplest way will be recreate this block from scratch than find the html error in code...

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Dominic replied
    March 21, 2019 at 2:13pm

    yes right, i added second inner row in parent row. before i didn't see this type error on visual composer 

    only , in this theme , i see this error ,, how can i fix it ?

    could you please let me know in more detail?


    Thanks 

    Best Regards

  •  7,095
    Oliver replied
    March 21, 2019 at 2:30pm

    Hi,

    In my mind it's will be much easier to recreate this block than find mistake in code... 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,095
    Oliver replied
    March 21, 2019 at 2:32pm

     before i didn't see this type error on visual composer >  Can be 1 parent row, you can split to any count of the columns and in 1 inner row there. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Dominic replied
    March 21, 2019 at 2:43pm

    Hello,, Thanks for your message 

    Then i have to rebuild all site from Zero. i have to fix many problem on the site 

    if we are build from scratch ,, i have to rebuild all site again

    it isn't good .. i need to fix this issue 

    Thanks

  •  7,095
    Oliver replied
    March 21, 2019 at 2:49pm

    No, you need to remove only 1 row, in the top, here:

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,095
    Oliver replied
    March 21, 2019 at 2:50pm

    Also it's will be easier to front-end editor:

    http://money.angelsolution.net/wp-admin/post.php?vc_action=vc_inline&post_id=11246&post_type=page

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Dominic replied
    March 21, 2019 at 8:37pm

    hello. you are misunderstood.. frontend isn't working ,too

    you can try for deleting 

    i think you can't delete missing row. too

    it is very unprofessional


    let me know

    Thanks

  •  7,095
    Oliver replied
    March 22, 2019 at 8:14am

    Hi,

    pls. check now, I've fixed the issue.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver