Hello, I just purchased TheGem and uploaded it via FTP to /wp-content/themes/. It created a folder called the-gem-theme, where all of the theme files went. When I uploaded to WordPress, I got an error "Stylesheet is missing." At your convenience, please advise.
Got it (first timer here). You can go ahead and close this ticket, it installed just fine after uploading just the TheGem-theme folder inside the zip I downloaded from theme-forest. Thanks for your quick responses.
Hello, I just purchased TheGem and uploaded it via FTP to /wp-content/themes/. It created a folder called the-gem-theme, where all of the theme files went. When I uploaded to WordPress, I got an error "Stylesheet is missing." At your convenience, please advise.
Thank you,
Ryan Lampel
Socratic Solutions Inc.
Hi,
pls. provide the wp-admin and FTP access, I'll check.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
You uploaded all the files you downloaded from the theme-forest, you need to upload only theme, take a look:
https://www.youtube.com/watch?v=F0nZNzZ720c
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Got it (first timer here). You can go ahead and close this ticket, it installed just fine after uploading just the TheGem-theme folder inside the zip I downloaded from theme-forest. Thanks for your quick responses.
You're welcome!
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver