Comments mikrobilgi started the conversationJune 10, 2019 at 7:24amHi,After PHP 7.2 and WP 5.2.1 our theme has down. I can not reach Theme Options page and cannot get correct authenticated data (Exmp, Custom CSS, Font Sizes etc.)Could you please inform me how can I migrate or get all settings?Thanks,Sefa 7,095Oliver repliedJune 10, 2019 at 7:32amHi,pls. provide the wp-admin and FTP accessPlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver mikrobilgi replied privately 7,095Oliver repliedJune 10, 2019 at 10:41amHi,I've activated another theme gem theme (you have 2 installed) and everything working ok, pls. remove both themes and install it again (only parent)Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Olivermikrobilgi repliedJune 10, 2019 at 10:47amThanks for it. Actually I did it but it didn't get my old configrations / settings. 7,095Oliver repliedJune 10, 2019 at 10:48amTry to activate child theme and click save in the theme options. Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Olivermikrobilgi repliedJune 10, 2019 at 11:14amBut it didn't get my old settings.Could you please refer me where can I find the old settings page? 7,095Oliver repliedJune 10, 2019 at 11:18amDo you have site backup?Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
Hi,
After PHP 7.2 and WP 5.2.1 our theme has down. I can not reach Theme Options page and cannot get correct authenticated data (Exmp, Custom CSS, Font Sizes etc.)
Could you please inform me how can I migrate or get all settings?
Thanks,
Sefa
Hi,
pls. provide the wp-admin and FTP access
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
I've activated another theme gem theme (you have 2 installed) and everything working ok, pls. remove both themes and install it again (only parent)
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Thanks for it. Actually I did it but it didn't get my old configrations / settings.
Try to activate child theme and click save in the theme options.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
But it didn't get my old settings.
Could you please refer me where can I find the old settings page?
Do you have site backup?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver