Hi, we purchased the gem theme and we've installed it on 2 websites but taken the theme off of the website and are not using the theme on those websites anymore.
This morning my developer and I were launching a new demo platform and wanted to use your theme. The system is giving me a 'Exceeded number of sites installation' error when we try to activate the Gem.
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can have unlimited installs on the local hosting.
I've cleaned the installs on your license, so now, pls. activate only your live site.
Here is the list of the sites activated with your license:
Hi, we purchased the gem theme and we've installed it on 2 websites but taken the theme off of the website and are not using the theme on those websites anymore.
This morning my developer and I were launching a new demo platform and wanted to use your theme. The system is giving me a 'Exceeded number of sites installation' error when we try to activate the Gem.
Is there a way we can fix this?
Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can have unlimited installs on the local hosting.
I've cleaned the installs on your license, so now, pls. activate only your live site.
Here is the list of the sites activated with your license:
https://interactiv.co
https://cardiotechplatform.com/cardiodirect
https://cardiotechplatform.com
https://cardiotechplatform.com/direct
https://ctm-singlesite.com
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver