Take your website
To the next level
Discover our newly launched customization services and elevate your web projects to new heights.
Delegate tasks, save time, and unlock the power of professional WordPress outsourcing.
Hire Us

Okay
  Public Ticket #2056977
WordPress needs access to your web server. Please enter your FTP ID to continue
Closed

Comments

  • Wilfreed started the conversation
    June 23, 2019 at 6:07am

    Hello sir !

    I had problems with my old server so I had to move the files and the database to a new server. Everything works, but when I try to update wordpress or add images, it asks me for FTP login credentials. I tried everything but no results. It seems that it is a problem of authorization of writing. I did all the manipulations I can in ssh mode but nothing has changed

    I need help please

  •  7,095
    Oliver replied
    June 24, 2019 at 6:30am

    Hi,

    The simplest way to fix this station to put the FTP data in the wp-config file:

    define('FTP_USER', 'username');
define('FTP_PASS', 'password');
define('FTP_HOST', 'ftp.example.org');

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Wilfreed replied
    June 24, 2019 at 11:17am

    Hi Sir Gregor ! Thanks for replied

    For the moment the domain name is not yet active. How do I do with the ip address for define host ?

  •  7,095
    Oliver replied
    June 24, 2019 at 11:18am

    just set the ip there, should be working...

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,095
    Oliver replied
    June 24, 2019 at 11:19am

    Here:

    define('FTP_HOST', 'ftp.example.org');


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Wilfreed replied
    June 24, 2019 at 12:30pm

    It can not connect. Sincerely, I'm tired of breaking my head in vain. What is the best way to restore a thegem theme on another server without having that kind of worry?

  •  7,095
    Oliver replied
    June 25, 2019 at 6:39am

    Hi,

    Take a look:

    https://www.wpexplorer.com/migrating-wordpress-website/

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Wilfreed replied
    June 26, 2019 at 4:47pm

    OK ! Thank you