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  Public Ticket #2075827
Woocommerce coupons not working
Closed

Comments

  • stejournal started the conversation
    July 10, 2019 at 9:52am

    Hi,

    The theme doesn't seem to support coupons in woocommerce. I had added a new coupon and when testing on the cart page i get the below error

    'Please enter a coupon code.'

    I have tried disabling this theme and using another and it works fine. I have also tried disabling all plugins and updating them all as well as updating to the latest version of the theme.

    Please could you help.


  •  7,095
    Oliver replied
    July 10, 2019 at 12:52pm

    Hi,

    At firs you have 3.0.6 theme version it's very old. pls. update theme to the last version:

    Updating Theme and Plugins (Theme version 3.4 and older)

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • stejournal replied
    July 10, 2019 at 1:21pm

    Hi,


    Thanks for getting back in touch.

    I have not got the latest theme version. I have downloaded  the latest one from themeforest and I have checked on the latest updates in WordPress and the theme says it is up to date?

    Thanks

  •  7,095
    Oliver replied
    July 10, 2019 at 1:26pm

    You can see theme version here:

    https://www.luggiescooters.com/wp-content/themes/thegem/style.css?ver=5.2.2

    In the head of the file.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver