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  Public Ticket #2115950
Demo Import Error
Closed

Comments

  • Rob started the conversation
    August 14, 2019 at 4:45pm

    Hi, I'm offering tech support for the owner of this site. When using the Demo Import option, the install seems to go, but in the end we get an Ajax error response at the end. I have tried various various imports using Google Chrome and Firefox.

  •  432
    Sergio replied
    August 15, 2019 at 2:57pm

    HI!

    pls. share the wp-admin access, we'll check.

    Also I suppose I will need ftp acccess.

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •   Rob replied privately
  •  432
    Sergio replied
    August 20, 2019 at 8:01am

    What concept did you try to import?

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  • Rob replied
    August 20, 2019 at 7:58pm

    Portfolio Mimimalistic. I tried a few others as well, but I keep getting the ajax error.

  •  432
    Sergio replied
    August 21, 2019 at 8:09am

    I changed max_execution_time php param in wp_config file of your site. Please check.

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  • Rob replied
    August 21, 2019 at 2:13pm

    Hi Sergio,


    Sorry, but no, that did not work. That just increased the max execution time. The code is a ajax error. You will see it pop up when you try it.

  •  432
    Sergio replied
    August 22, 2019 at 12:34pm

    I tested import "Portfolio Mimimalistic" after changinng this php param. Import was finished without any errors.

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  • Rob replied
    August 22, 2019 at 4:01pm

    Thank you! Seems to be working now.