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  Public Ticket #2143633
Privacy and GDPR
Closed

Comments

  • moris919 started the conversation
    September 8, 2019 at 4:02pm

    Hi.


    I can't access from Dashboard the page of Privacy and GDPR.

    Please check the link. You will see that on each bottom of the page I have some text (without style) and don't dissapear.


    Can you help me fixing this option, Privacy and GDPR?


    Thanks

  •  7,122
    Oliver replied
    September 9, 2019 at 6:19am

    Hi,

    pls. provide the wp-admin and FTP access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • moris919 replied
    September 9, 2019 at 7:00am

    WP:

    Username: codextheme

    Password: FwXC9NAW6Lsm642JS2KimqAG


    FTP:

    user: [email protected]

    passw: FwXC9NAW6Lsm642JS2KimqAG


    Thanks


  •  7,122
    Oliver replied
    September 9, 2019 at 8:06am

    Hi,

    Can't connect to your FTP:

    Status: Initializing TLS...
    Status: Verifying certificate...
    Status: TLS connection established.
    Command: USER [email protected]
    Response: 331 User [email protected] OK. Password required
    Command: PASS ************************
    Response: 530 Login authentication failed
    Error: Critical error: Could not connect to server


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,122
    Oliver replied
    September 9, 2019 at 10:26am

    Did you added changes in the plugin source code? 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • moris919 replied
    September 9, 2019 at 10:28am

    No. I didn't changed the plugins code. Only on function.php I added something for woocommerce.

  •  7,122
    Oliver replied
    September 9, 2019 at 10:51am

    pls. check now, I've reinstalled the plugin.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • moris919 replied
    September 9, 2019 at 11:43am

    Thanks. It is perfect now.


    Regards,

    Ioan

  •  7,122
    Oliver replied
    September 9, 2019 at 12:00pm

    You're welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • HighVisuell replied
    January 23, 2020 at 11:19am

    You should remove these credentials...

  •  7,122
    Oliver replied
    January 23, 2020 at 11:25am

    Done thank you!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver