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  Public Ticket #2149748
Issue with installation of theme
Closed

Comments

  • pavan deepak started the conversation

    We have setup the wordpress and made all plugins and everything installed successfully. Now when we tried to install the Business Theme, it's not working as we are getting error while installing that theme. Please Check this screen-shot: https://nimb.ws/8SEGkp (Failed to load resource: the server responded with a status of 500 (Internal Server Error)). Furthermore, we tried to find the root cause of this and have tried all the rest of the themes and it worked well, so only business theme is having this issue. So kindly check with the support, or give us the login from where the theme is purcahsed, so we can check with them for the same. Once the theme will be working, it will be straightforward to finish the rest of the things. Looking forward to your reply. THank you I have tried to install the Business Theme which provided by client but its not working and getting error while installing that theme. So, I have try to install default theme and it is working properly. Please check this video for that: https://www.screencast.com/t/HwwN0OzNnp

     

  •  7,092
    Oliver replied

    Hi,

    At first check your PHP settings:

    Recommended PHP Settings

    and let me know

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver