The theme works correctly, all elements and settings have been tested by us and tens of thousands of users.
The theme would not have been allowed for sales if it had not been fully working. A large number of different factors can affect the work of the theme, from incorrect hosting settings to the use of third-party plugins that are incompatible with TheGem theme. If you want us to find out the reason why some theme settings don't work correctly on your site, we need access to your site.
Hi,
got another issue and still wondering: will I stumble across those at every step I make in setting up the template for my website?
Such a simple thing and not working – inserting your demo video as a BG for page title bar – only the still image set for mobile devices appears.
Cheers
P.S.: still working on localhost, so please don't ask me to send you my WP access.
HI!
Unfortunately, I don’t see that you made a mistake in the settings somewhere, so I need access to your site. Can I connect via TeamViewer?
The theme works correctly, all elements and settings have been tested by us and tens of thousands of users.
The theme would not have been allowed for sales if it had not been fully working. A large number of different factors can affect the work of the theme, from incorrect hosting settings to the use of third-party plugins that are incompatible with TheGem theme. If you want us to find out the reason why some theme settings don't work correctly on your site, we need access to your site.