Comments Natalia started the conversationJanuary 14, 2020 at 12:47pmHi!I have activated the Privacy & GDPR on The Gem (which is working perfect on desktop version), but on the mobile version the cookies alert appears in every page although you authorise it. I do not understand why.Thanks 7,122Oliver repliedJanuary 14, 2020 at 1:14pmHi, Do you have caching plugins installed?Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, OliverNatalia repliedJanuary 14, 2020 at 1:44pmHi Gregor!I do not think so. What plugins shall I install?Thanks 7,122Oliver repliedJanuary 15, 2020 at 7:20amHi,Can you deactivate all the plugins and leave only gem elements and wpbakery plugin? Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, OliverNatalia repliedJanuary 15, 2020 at 8:28amHi Gregor!Have I to deactivate them for a while? I am using plugins for translation, sliders, SEO, etc. that are important to see the correctly the website. 7,122Oliver repliedJanuary 15, 2020 at 11:35amCan you make stage version of the site where I can make few tests?Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, OliverNatalia repliedJanuary 15, 2020 at 11:36amHi Gregor!How can I make a stage version? 7,122Oliver repliedJanuary 15, 2020 at 11:49amTry to contact your hoster and ask him to make development copy of the site.Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, OliverNatalia repliedJanuary 15, 2020 at 11:55amHi!I will try, but can we have another solution? 7,122Oliver repliedJanuary 15, 2020 at 11:57amAt first I need to make sure that it's not the plugin conflict...Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, OliverNatalia repliedJanuary 15, 2020 at 12:35pmHi Gregor!I asked the stage version to the IT department, I let you know when it will be ready.Thanks 7,122Oliver repliedJanuary 15, 2020 at 1:55pmOk, let me knowPlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
Hi!
I have activated the Privacy & GDPR on The Gem (which is working perfect on desktop version), but on the mobile version the cookies alert appears in every page although you authorise it. I do not understand why.
Thanks
Hi,
Do you have caching plugins installed?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi Gregor!
I do not think so. What plugins shall I install?
Thanks
Hi,
Can you deactivate all the plugins and leave only gem elements and wpbakery plugin?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi Gregor!
Have I to deactivate them for a while? I am using plugins for translation, sliders, SEO, etc. that are important to see the correctly the website.
Can you make stage version of the site where I can make few tests?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi Gregor!
How can I make a stage version?
Try to contact your hoster and ask him to make development copy of the site.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi!
I will try, but can we have another solution?
At first I need to make sure that it's not the plugin conflict...
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi Gregor!
I asked the stage version to the IT department, I let you know when it will be ready.
Thanks
Ok, let me know
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver