This message just came up when trying to update the Gem theme. What are the steps to resolve this without harming my website?
"You have exceeded the max. number of activations, allowed by this activation key. Please purchase an additional copy of theme in order to get a new valid activation key. In case of any questions in this concern please contact our support here - https://codexthemes.ticksy.com/submit/#100013212."
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can have unlimited installs on the local hosting.
I've cleaned the installs on your license, so now, pls. activate only your live site.
Here is the list of the sites activated with your license:
Hi,
This message just came up when trying to update the Gem theme. What are the steps to resolve this without harming my website?
"You have exceeded the max. number of activations, allowed by this activation key. Please purchase an additional copy of theme in order to get a new valid activation key. In case of any questions in this concern please contact our support here - https://codexthemes.ticksy.com/submit/#100013212."
Thanks,
Tony
Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can have unlimited installs on the local hosting.
I've cleaned the installs on your license, so now, pls. activate only your live site.
Here is the list of the sites activated with your license:
http://utmremotepatientmonitoring.com
https://utmhealthcare.com
http://utmhealthcare-v2.azurewebsites.net
http://18.188.134.75
http://utm.s437.sureserver.com
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver