I installed the GEM theme yesterday on a beta WP site. It's a great theme, but I am unable to use the templates. When I attempt to download a template it simply says: Failed to Download Template
Any suggestions? It's a huge reason I purchased the theme!
By downloading the WP Bakery own templates, you are trying to access their premium content (it is not our content), which is available only in a standalone license version of WP Bakery plugin. We have included WP Bakery in our theme as a bundled plugin under developer license. This means, that all features and functions are available for usage, except additional template libraries, which are part of the standalone premium WP Bakery license.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
I installed the GEM theme yesterday on a beta WP site. It's a great theme, but I am unable to use the templates. When I attempt to download a template it simply says: Failed to Download Template
Any suggestions? It's a huge reason I purchased the theme!
Thank you.
Hi,
By downloading the WP Bakery own templates, you are trying to access their premium content (it is not our content), which is available only in a standalone license version of WP Bakery plugin. We have included WP Bakery in our theme as a bundled plugin under developer license. This means, that all features and functions are available for usage, except additional template libraries, which are part of the standalone premium WP Bakery license.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver