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  Public Ticket #2433323
Cookie consent is showing repeatedly
Closed

Comments

  • pudanek started the conversation

    Hi,

    I have an issue  -  I use your cookie consent option but the problem is when a visitor enters a site he sees cookie notification but when he opens every new page - the cookie consent is still there. Is it possible that it saves the acceptance for a user? at least for a day? I have another website made with your theme and I would like to do there the same. 

    Thanks! Credentials attached.

  •  7,092
    Oliver replied

    Hi,

    pls. give me wp-admin access.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   pudanek replied privately
  •  7,092
    Oliver replied

    Can you deactivate caching plugin and check if it working ok?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • pudanek replied

    Hi, yes it does when I disable cache. the cookies after accepting doesn't pop up anymore.. How to avoid this? I need caching. Maybe getting separate cookie consent plugin?

  •  7,092
    Oliver replied

    Hi,

    Can you check now?

    Added:

    thegem_consent_bar 
    thegem_gdpr_consents

    To the list of cookies that will prevent caching when set.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   pudanek replied privately
  •  7,092

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,092
    Oliver replied

    Same:


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   pudanek replied privately
  •  7,092
    Oliver replied

    Not working at all:

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • pudanek replied

    Ok, i have issue somewhere but I will not repair this now. Let's close this ticket. thanks for your support! 

  •  7,092
    Oliver replied

    Feel free to contact us if you need help.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver