Just three (3) days ago I purchased TheGem on the basis that it comes with full features and functionality and eligible for periodic updates of itself and the following key and vital plugins which very important for my operations:
SliderRevolution
LayerSlider
I am not able utilize the full features and module templates that come with these two plugins. And worse still I cant even access updates as I am required to activate the products using a separate Code different from what I got for TheGem.
I find this to be deceptive and bad business practice of offering a product and its featurs which are different from what was adverstised.
I would want this to be corrected so that I can enjoy my spending of USD62 on the whole deal.
I would appreciate your timely response and attention.
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository. Please note: for ensuring the highest quality of working as well as full compatibility we are releasing an updates of the plugins only after checking it on possible compatibility issues with our theme
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Just three (3) days ago I purchased TheGem on the basis that it comes with full features and functionality and eligible for periodic updates of itself and the following key and vital plugins which very important for my operations:
I am not able utilize the full features and module templates that come with these two plugins. And worse still I cant even access updates as I am required to activate the products using a separate Code different from what I got for TheGem.
I find this to be deceptive and bad business practice of offering a product and its featurs which are different from what was adverstised.
I would want this to be corrected so that I can enjoy my spending of USD62 on the whole deal.
I would appreciate your timely response and attention.
Kind regards,
Ashems Songwe
[email protected]
HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository. Please note: for ensuring the highest quality of working as well as full compatibility we are releasing an updates of the plugins only after checking it on possible compatibility issues with our theme
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver