I updated the gem themes and the WPBakery Page Builder plugins and now my site isn't working. It's also telling me I have an incorrect license key but I just purchased it...
No worries, it ended up loading about an hour after I emailed you last. Do you have any idea what it could have been?The only thing that was done was the updates. Do I have a memory issue, the site was loading on the wp admin panel but when you could only see the blank template (grey background) and no error codes.
I updated the gem themes and the WPBakery Page Builder plugins and now my site isn't working. It's also telling me I have an incorrect license key but I just purchased it...
LICENSE CERTIFICATE : Envato Market Item
==============================================
This document certifies the purchase of:
ONE REGULAR LICENSE
as defined in the standard terms and conditions on Envato Market.
Licensor's Author Username:
CodexThemes
Licensee:
Motor City Spindle repair
Item Title:
TheGem - Creative Multi-Purpose High-Performance WordPress Theme
Item URL:
https://themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress-theme/16061685
Item ID:
16061685
Item Purchase Code:
5a44fc08-2b46-4390-ab0b-557b5b4f4397
Purchase Date:
2020-07-27 15:13:02 UTC
For any queries related to this document or license please contact Help Team via https://help.market.envato.com
Envato Pty. Ltd. (ABN 11 119 159 741)
PO Box 16122, Collins Street West, VIC 8007, Australia
==== THIS IS NOT A TAX RECEIPT OR INVOICE ====
Hi,
pls. give full access to the envato login
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Still the same..
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
oh no, I'm so sorry! I thought you wanted the login info... you now have admin permissions.
pls. give me link to the page where editor not working.
https://motorcityspindlebearings.com/wp-admin/post.php?vc_action=vc_inline&post_id=627&post_type=page
Working here for me
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
the editor is working, the site is not loading https://motorcityspindlebearings.com/
Hi,
Sorry for delay,
https://motorcityspindlebearings.com/ - working for me, can you add few screenshots to describe what do you see on your end?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
No worries, it ended up loading about an hour after I emailed you last. Do you have any idea what it could have been?The only thing that was done was the updates. Do I have a memory issue, the site was loading on the wp admin panel but when you could only see the blank template (grey background) and no error codes.
Hi,
May be there were some server troubles? Can you attach error logs from the server?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver