Take your website
To the next level
Discover our newly launched customization services and elevate your web projects to new heights.
Delegate tasks, save time, and unlock the power of professional WordPress outsourcing.
Hire Us

Okay
  Public Ticket #2610009
Cannot activate theme and update plugins despite renewal of Theme license
Closed

Comments

  • akhil_garg started the conversation
    November 24, 2020 at 7:40am

    TheGem Theme ElementsDeactivate

    Extended features and functionality for TheGem theme, including rich collection of page elements for WPBakery Page Builder.

    Version 4.4.2 | By Codex Themes | View details Enable auto-updates

    Update failed: Purchase code verification failed. Activate TheGem

  • akhil_garg replied
    November 24, 2020 at 7:43am

    Submitted report more than a week ago. Developer's last reply to the report was 4 days ago. This is so unprofessional.

  •  7,092
    Oliver replied
    November 24, 2020 at 9:34am

    Hi,

    Replied there. Sorry for delay.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • akhil_garg replied
    November 25, 2020 at 3:29am

    18 hours, and issue with registration is yet to be fixed.

    Slider RevolutionDeactivate

    Slider Revolution - Premium responsive slider

    Version 6.2.12 | By ThemePunch | View details Enable auto-updates

    Update failed: Purchase code verification failed. Activate TheGem

    Update failed: Purchase code verification failed. Activate TheGem

    We have a very busy website and we get a lot of visitors daily. We cannot use very important features because our theme is not activated.

  •  7,092
    Oliver replied
    November 25, 2020 at 8:13am

    Hi,

    pls. wait a bit, we're checking plugin on the compatibility with the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository.  Please note: for ensuring the highest quality of working as well as full compatibility we are releasing an updates of the plugins only after checking it on possible compatibility issues with our theme

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver