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  Public Ticket #2625949
4 THEMES DONT WORK
Closed

Comments

  • henry started the conversation

    hello good morning, I bought 4 thegen themes, and I am no longer able to use 3 of them because I installed and uninstalled on some of my sites for testing and now the message appears that the keys cannot be registered again, code (E07). I paid for the 4 themes and I have the right to use them as I want and you are inhibiting me from using them. I hope you will solve this very quickly.

  •  7,092
    Oliver replied

    Hi,

    What sites you can't activate? I need URL and your purchase codes. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • henry replied

    i have tried in bodyshape.pt and renovation.pt 



    i have buyed 4 licenses and im just using only one in my main site matrixclean.pt


    but now i need to use my anothers 3 licenses in my anothers sites.


    i have buyed in themeforest website

  • henry replied

    I have activated on 2 sites. matrixclean.pt and renovation.pt and I want to use the other 2 licenses that I have purchased and cannot use. as I have many sites, sometimes I install them on some and uninstall them to train and test.

  •  7,092
    Oliver replied

    Hi,

    pls. try now to activate the sites you need


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • henry replied

    hello good afternoon, I tried again and it appears that the license cannot be used again. i don't understand, if i paid for a product i have the right to use it as i want, i bought 4 licenses so i have the right to have 4 sites each with 1 license. now i only have 2 registered sites and the other licenses are invalid. Below is the site where I bought the theme, login and the 4 licenses. please ask me to resolve this as soon as possible because i have 20 sites and i would like to buy more licenses but i want to use what i have already paid for the moment.





    https://themeforest.net/

    Login: matrixclean


    6fa6e8e3-355f-4e65-9763-0efb509ced05

    a24c4e3b-706d-4f46-939c-3b0e98bec3d3

    a784a2b8-bdae-4ef4-acbc-8e62365fb9dd

    d61d57b4-574d-468d-a0bf-ecb41dbd7edd

  • henry replied

    check it

  •  7,092
    Oliver replied

    Hi,

    take a look:
    https://codex-themes.com/thegem/documentation/#license-terms

    One regular license allows you to use TheGem on one localhost, one development and one final production website.

    What license on what URL not working?


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver