Hi, I recently deregistered our domain after a plugin activation bug - the correct URL was registered, however, in the plugin dashboard it said I had reached max activations (For that same site).
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Thanks, I understand. However, my main issue is that I cannot add the license key to my domain again after it's been de-registered. The reason why I de-registered is to try and fix the activation issue.
Here's what I was seeing at the time:
1. TheGem License manager showed the license active on 'mydomain.com'
2. In my WP Dashboard, when trying to activate the license on 'mydomain.com' it said I had reached maximum activations
As a result, I attempted to re-apply the registration key to the domain and now i'm unable to add it back.
Hello, I have deregistered a domain in order to add the correct activation / purchase code and now it won't let me add the code back in for a valid license:
Hi, I recently deregistered our domain after a plugin activation bug - the correct URL was registered, however, in the plugin dashboard it said I had reached max activations (For that same site).
Could you please re-activate my code!
Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Thanks, I understand. However, my main issue is that I cannot add the license key to my domain again after it's been de-registered. The reason why I de-registered is to try and fix the activation issue.
Here's what I was seeing at the time:
1. TheGem License manager showed the license active on 'mydomain.com'
2. In my WP Dashboard, when trying to activate the license on 'mydomain.com' it said I had reached maximum activations
As a result, I attempted to re-apply the registration key to the domain and now i'm unable to add it back.
What URL you can't activate?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
https://businessnamegenerator.com/
Hi,
pls. try now activate the site and let me know
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hello, I have deregistered a domain in order to add the correct activation / purchase code and now it won't let me add the code back in for a valid license:
https://www.awesomescreenshot.com/image/8336099?key=c9b80e9572855a05ab5069a5fb759007
Thanks, Kory
Hi,
What URL?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Thank you, the URL I deregistered in order to re-register clean as a troubleshoot is:
https://friendsoftheinyo.org/
Let me know if you need the purchase code as well. Thanks!
Hi,
pls. check now, should be working.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi I want to register my license code again on a domain I already had activated and deregistered.
The domain is http://kreditfee.com/ - how i can register my licence on this website again?
Hi,
Should be working, pls. check now
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi. I want to register my license code again on a domain.
I already had activated and deregistered. The domain is (https://vallettasoft.com/)
can I register my licence on this website again please?
HI,
Replied in another ticket
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver