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  Public Ticket #2631115
Deregistered Domain
Closed

Comments

  • mrcambridge started the conversation

    Hi, I recently deregistered our domain after a plugin activation bug - the correct URL was registered, however, in the plugin dashboard it said I had reached max activations (For that same site). 


    Could you please re-activate my code! 

  •  6,933
    Oliver replied

    Hi,

    take a look:
    https://codex-themes.com/thegem/documentation/#license-terms

    One regular license allows you to use TheGem on one localhost, one development and one final production website.  pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • mrcambridge replied

    Thanks, I understand. However, my main issue is that I cannot add the license key to my domain again after it's been de-registered. The reason why I de-registered is to try and fix the activation issue. 


    Here's what I was seeing at the time:

    1. TheGem License manager showed the license active on 'mydomain.com' 

    2. In my WP Dashboard, when trying to activate the license on 'mydomain.com' it said I had reached maximum activations

    As a result, I attempted to re-apply the registration key to the domain and now i'm unable to add it back.

  •  6,933
    Oliver replied

    What URL you can't activate?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  6,933
    Oliver replied

    Hi,

    pls. try now activate the site and let me know

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • sweetpweb replied

    Hello, I have deregistered a domain in order to add the correct activation / purchase code and now it won't let me add the code back in for a valid license: 

    https://www.awesomescreenshot.com/image/8336099?key=c9b80e9572855a05ab5069a5fb759007

    Thanks, Kory

  •  6,933
    Oliver replied

    Hi,

    What URL?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • sweetpweb replied

    Thank you, the URL I deregistered in order to re-register clean as a troubleshoot is: 

    https://friendsoftheinyo.org/

    Let me know if you need the purchase code as well.  Thanks!

  •  6,933
    Oliver replied

    Hi,

    pls. check now, should be working.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • playgamez101 replied

    Hi I want to register my license code again on a domain I already had activated and deregistered.


    The domain is http://kreditfee.com/  - how i can register my licence on this website again?


  •  6,933
    Oliver replied

    Hi,

    Should be working, pls. check now

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • pacaltay replied

    Hi. I want to register my license code again on a domain.

    I already had activated and deregistered. The domain is (https://vallettasoft.com/)   

    can I register my licence on this website again please?

  •  6,933
    Oliver replied

    HI,

    Replied in another ticket

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver