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  Public Ticket #2631393
Theme installation failed.
Closed

Comments

  • Lephoi started the conversation

    Hi


    I downloaded TheGem theme, when I install it on on WordPress I get the following error message:

    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.

  •  4,803
    Michael replied

    HI!

    Please watch this video:


  • Lephoi replied

    Hi Michael thanks for your reply. I've done exactly what the video says to do. Problem is can't get past step 1, this error message comes up:


  •  4,803
    Michael replied

    The archive with the theme (thegem.zip) is inside this archive, in addition to the theme, it contains many other files.

  • Lephoi replied

    Okay thanks, it worked.


    Thanks Michael

  •  4,803
    Michael replied

    You're welcome!

    Have a nice day!