Take your website
To the next level
Discover our newly launched customization services and elevate your web projects to new heights.
Delegate tasks, save time, and unlock the power of professional WordPress outsourcing.

Okay
  Public Ticket #2724299
Trouble when update the plugin (Update failed: Purchase code verification failed. Activate TheGem)
Closed

Comments

  •  1
    Mwijaya20 started the conversation

    Hi Codex Themes,

    I have facing a problem, when l want to update the plugin there is have an error 

    Update failed: Purchase code verification failed. Activate TheGem.

    7566301338.png

    but when I check in the theme activation purchase code there is still save the purchase code, please see the picture below 

    1428521953.png

    the purchase code same with the envato license sertificate, 

    6336176233.png


    Please your assist to solve my problem

  •  7,092
    Oliver replied

    Hi,

    take a look: https://codex-themes.com/thegem/documentation/#license-terms

    One regular license allows you to use TheGem on one localhost, one development and one final production website.  pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    Mwijaya20 replied

    Dear Codex Themes

    Problem Solve ticket can be close


    Thank You

    Regards

  •  7,092
    Oliver replied

    Welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver