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  Public Ticket #2724873
Privacy & GDPR
Closed

Comments

  • JWagonerPresidio started the conversation
    March 18, 2021 at 4:49pm

    Hi,

    We have enabled Privacy & GDPR option on our instance of the TheGem theme and for some reason it keeps asking on every page even after accepting it once.

    Please let us know if there is any setting we are missing.

    Thanks

    Prem


  •  7,124
    Oliver replied
    March 19, 2021 at 8:32am

    Hi,

    pls. give me wp-admin access.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • JWagonerPresidio replied
    March 20, 2021 at 5:32am

    Sure its:

    https://devpresidio.wpengine.com/wp-admin/
    demouser / Spring@Time12$

  •  7,124
    Oliver replied
    March 22, 2021 at 9:04am

    Hi,

    Can you contact your hoster and ask him to exclude cookies from the caching:

    thegem_consents
     thegem_consent_bar
     thegem_gdpr_consents

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • JWagonerPresidio replied
    March 23, 2021 at 2:31pm

    Thanks, that did the trick! 

    You can close the ticket.

  •  7,124
    Oliver replied
    March 24, 2021 at 6:58am

    You're welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver